How soon can you guys come and clean my house?

If we have any available spots, we can come by and take a look at your home the same day you call or as soon as a spot is available. Once your initial appointment is done and you agree to your estimate, we can schedule your home to be cleaned as soon as possible. In…

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Do I need to be home during my cleaning?

You don’t have to be home during your cleaning. Many clients choose to leave us with a key or a door code. If you provide us with a key, it will be returned to our office at the end of our work day, where its secured in our safe until your next appointment. We suggest…

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What if your maids missed a spot?

No problem. Please notify us within 24 hours of your cleaning and we will make sure someone goes back and re-clean that area without any additional charges being added to your invoice. At the end of every cleaning, you will receive an email requesting your feedback and to rate your maids. We care about your…

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I have pets, how does that work?

We love pets! We advise to notify us prior to your appointment about your pets. We also advise that you secure them in case any of your pets are shy around new people.

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Are the maids trained and/or supervised?

All our our maids are properly trained and observed by a supervisor or team leader prior to entering your home. Every team of maids consists of 1 maid/staff member and 1 team leader and training is a fun and ongoing activity here at Tina Maids.

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Does Tina Maids employees go through a background check?

We offer a variety of customized cleaning services, and our trained staff pay close attention to detail to ensure excellent customer satisfaction and superior cleaning. All of our employees undergo extensive background checks and all of our employees are legally permitted to work in the United States.

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What is your safety policy?

The safety of our employees is extremely important to us. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. Our employees cannot touch or pick up vomit, blood, pet/human urine or excrement, including emptying/cleaning litter boxes. If an employee feels that their personal safety is in…

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Are you insured? Are your maids insured when they work in my home?

Yes we are. All of our maids and staff members are insured by us (workers compensation) and you’re not reliable for work related injuries that might happen during a visit to your home. Your home is also insured by our limited liability insurance for any work related incidents that might occur.

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